making your spa reservation

We strongly recommend making your reservations in advance to avoid disappointment. To do so, please call the Spa Reception at Sandy Lane: +1 (246) 444 2100

WHO SHOULD I TELL IF I HAVE ANY SPECIAL NEEDS?

Please advise our receptionist at the time of booking if you have any special needs, allergies and ailments, especially if you have high blood pressure or if you are pregnant. Also communicate with your therapist to ensure your satisfaction. This enables them to customise your service to fit your needs.

DO I HAVE A CHOICE OF THERAPIST?

You do have a choice of male or female therapist. Please indicate your preference to the receptionists, however we cannot guarantee the availability of any particular therapist. All of our therapists are trained to provide the highest standard of treatments. Please be advised that no inappropriate behaviour or requests will be tolerated.

IS THERE A CANCELLATION POLICY?

Yes there is a cancellation policy. Cancellations are accepted up to (4) hours prior to the start of your appointment without incurring a charge. Without this notification you are charged 50% of the treatment price. If you fail to show up for your treatment, you are charged in full. For non-residents credit card details and a contact telephone number are required to make any spa reservation.

WHAT TIME SHOULD I CHECK IN?

We recommend you to arrive at least 20 minutes prior to your appointment to allow time to change and take full advantage of our facilities. Appointments begin promptly at the time scheduled. Should you arrive late, your appointment will be shortened to allow the therapist to be on time for the next appointment.

WHAT SHOULD I WEAR?

There are dress requirements for the Spa - please arrive suitably attired - no bare backs or bare feet are allowed. We will provide you with a robe and slippers in your locker and disposable underwear is available for your comfort. However for Thai massage we have loose Thai suits for you to wear though you are welcome to wear your own loose fitting clothing should you wish. Guests booked for a self-tanning treatment are also invited to wear your own swimsuit or if you would prefer disposable undergarments are available.

IS THERE AN AGE LIMIT FOR THE SPA?

The Spa is an adult environment only. Children under the age of 16 are not permitted to use the Fitness Centre or the Spa Facilities.

The Spa at Sandy Lane , Barbados
Spa Reception Desk: +1 (246) 444 2100 / Spa Reception Fax: +1 (246) 444 2109